|Payments, Shipping and Returns|
We accept 4 methods of payment:
Other Payment Information
If your order qualifies for free shipping, shipping will be via the most economical shipping option. Additional shipping charges may apply if your order partially qualifies for free shipping, but contains ineligible items. If you return an item for which you received free shipping, the saved shipping charges will be deducted from the refund amount. If you need it sooner, please select from one of the other shipping methods.
We ship every day as needed, and usually within 24 hours of the payment clearing. Depending on the timing, shipping can happen the same day as the order in many cases. We ship domestically and internationally, usually through U.S.P.S. and shipping insurance is available. We also ship through UPS, since in some cases, UPS is less expensive. You will see the standard rates under your shopping cart items as you add them.
Due to recent U.S.P.S. rate changes (May 2007), U.S.P.S. is no longer as cost efficient in many cases for domestic shipping, and we have had to modify our shipping options accordingly. If there is another shipping option that fits your needs, but isn't offered, email us prior to your purchase and we can provide suitable arrangements.
Shipping and packing calculations are based on weight, size and distance, according to rates provided by the shipping service. Please note that the U.S. Postal Service does not provide tracking information nor do they guarantee ship time, but they do provide delivery confirmation. UPS does provide tracking information and guarantees ship time for many of their shipping options.
Once ordered, custom rings are not returnable as they are normally not resellable. Otherwise, if you are not happy with your goods for any reason then please contact us and we will accept them back within seven (7) days of delivery, as long as they are still in the in the same condition as they were sent to you, and in the original undamaged retail packaging and packing. If you wish to return any goods please contact us by email, and we will discuss arrangements for replacing or refunding the items. No returns can be accepted without prior notification and an RMA (Return Merchandise Authorization) being in place; if no RMA has been requested, returns are subject to a 15% restocking fee. Gothic Shadows will not be responsible for the shipping charges in such cases.
We recommend sending the item back to us with the recommended insurance coverage, for if the items are damaged during the return trip we will not deem them to be in the original condition.
All items purchased from Gothic Shadows are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier. However, should your order be lost or damaged in transit, we will be happy to assist you in such cases, just email us the circumstances along with the necessary order information so we can determine the proper steps to be taken.
Shipping & Returns
Copyright © 2013